Saturday, 31 July 2010

PokerStars support extreme awesomenes. (Monkey Flag Semaphore)

I recently had the pleasure of interacting with PokerStars support team. Awesomenes ensued.

I sent an email to stars about a bug and they replied:

From: "PokerStars Support"
To: dale**********
Subject: Servizio Clienti PokerStars - Problemi di Visualizzazione


Hello Dale,

Thank you for your email **SNIP**

Kind Regards,

Vincent C
PokerStars Support Team


I noticed the subject was in Italian. Luckily I was able to translate it no problem - it's just english words with a bunch of i's and o's stuck on the end - but thought I'd have some fun with them.

I replied:

From: Dale**********
To: PokerStars Support


Hi Vincent,

Thanks for your very detailed explanation, it was much appreciated.

It was interesting that you chose to write the subject of the email in
Italian, perhaps showing off your cunning linguistic skills. However it did
upset me a little because it reminded me that I can no longer play against
Italian players on PokerStars.com

I have written you a question in base64. Please feel free to respond in any
language that you chose.

V2hvIGlzIHRoZSBiZXN0IHBva2VyIGJsb2dnZXIgaW4gdGhlIH dvcmxkPw==

regards,
Dale

Translation: Who is the best poker blogger in the world?


They replied:

From: "PokerStars Support"
To: dale**********
Subject: Servizio Clienti PokerStars - The Best Poker Blogger


Hello Dale,

Thank you for your email.

I am sorry that you get a bit upset to receive the subject line of our
previous email in Italian, but this happened due a clerical error.

Vincent has just finished his shift for today, so if you do not mind I will
be more than happy to reply to your query in.... Base64

QWN0dWFsbHksIEkgYW0gbm90IHJlYWxseSBjb25maWRlbnQgdG 8gcmVwbHkgdG8geW91ciBxdWVyeSBiZWNhdXNlIEkgYmVsaWV2 ZSB0aGF0IGV2ZXJ5IHNpbmdsZSBwb2tlciBwbGF5ZXIgd291bG QgaGF2ZSBoaXMgcGVyc29uYWwgb3Bpbmlvbiwgc28gSSBjYW4g c3VnZ2VzdCB5b3UgdG8gcG9zdCB0aGUgc2FtZSBxdWVyeSBvbi Bzb21lIHBva2VyIGJsb2cuIEkgYW0gc3VyZSB0aGF0IHdpdGgg YWxsIHRoZSByZXNwb25zZSB0aGF0IHlvdSB3aWxsIGdldCB5b3 Ugd2lsbCBiZSBhYmxlIHRvIGNvbWUgdXAgd2l0aCB5b3VyIG93 biBpZGVhLgoKSWYgeW91IGxpa2UsIHlvdSBjYW4gdHJ5IHRvIH Bvc3QgeW91ciBxdWVzdGlvbiBvbiBQb2tlclN0YXJzIGJsb2cg YW5kIHNlZSB3aGF0IG90aGVyIGN1c3RvbWVyIHRoaW5rLgoKIC

AgaHR0cDovL3d3dy5wb2tlcnN0YXJzYmxvZy5jb20v

I trust this email has answered you query and made you laugh.

If you require further assistance please contact us again.

Regards,

Giuseppe G
P♠kerStars Support Team

Translation:
Actually, I am not really confident to reply to your query because I believe that every single poker player would have his personal opinion, so I can suggest you to post the same query on some poker blog. I am sure that with all the response that you will get you will be able to come up with your own idea.
If you like, you can try to post your question on PokerStars blog and see what other customer think.


I replied:

From: Dale**********
To: PokerStars Support

Ciao Giuseppe,

It is daytime here in the UK therefore Dale is fast asleep, so if you do not
mind I will respond to your email, I am Dale's assistant.

However, I am a monkey and my grasp of the English language is unequivocally bad.
For that reason I will reply to your email using the method of flag semaphore.


Best Bananas,
Monkey

Translation:
Sorry but I want to know who is officially the best blogger in the world


They replied:

From: "PokerStars Support"
To: dale**********
Subject: Servizio Clienti PokerStars - The Best Poker Blogger


Hello Dale and Monkey ,

Thank you for your interesting email.

I am sorry if I am replying after so long time, but I have been off for a
few days.

After a research on internet I have probably found the answer to your query.

As I have already said in my last email, I believe that internet is a source
of many information, some are useful some useless. I have been googleing
and then after a while the answer pop-up to my attention, it was there, on
www.pokerstarsblog.com.

I will give to you the link where read the answer, it is written in the article.

http://www.pokerstarsblog.com/2010/qualify-now-for-pokerstars-ukipt-edinbur-071649.html

The follow numbers will help you to read through the lines.... with my own code:

1001 - 299 - 677 - 7 - 718 – 836 – 159 – 636 - 222 - 453 - 1 – 194 - 658 -
59 - 426 - 444 - 836 – 1072 – 453 – 993 – 836 - 428

I trust this email has answered you query and if you require further
assistance please contact us again.

Best Bananas,

Giuseppe G
P♠kerStars Support Team


Translation:


So epic! PokerStars support team are, by a mile, the very best in the online poker industry. They are always quick to reply and with a friendly, personal touch and many times in the past they have refunded buyins to me and my friends for situations where they weren't even at fault, such as internet disconnections / power outages. I compare this to the time when I used to grind SNGs on the Tribeca network (now merged with ipoker), when THEIR servers would crash once every 48 hours and I'd have to send 5 emails begging to get my buyins refunded - eventually after a week if I was lucky. What a contrast.

Even when I think of other industries where I, as a customer, have had to deal with a company's customer service department, the experience is never pleasurable. It usually ends up with me being put on hold for a very long time followed by a conversation with someone in Bangalore who I can't understand a word of, and who doesn't understand me either (Seriously I had to spell out the word GLASGOW to a girl from ebookers.com). That crap puts me on life tilt for the rest of the day.

Thanks to Stars and Giuseppe G for being awesome!

5 comments:

  1. Awesome.

    Did you hide a code in your blog post with all the letters?

    ReplyDelete
  2. Outstanding level of support.It always helps when your VIP though.
    Still I can say with the little I have played at PS I have never had issues and been treated well.

    I laughed my ass off looking at the monkey signal pictures.....hahha...man you got too much time :)

    ReplyDelete
  3. Way too much time ... but funny all the same

    ReplyDelete